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We typically respond within 24-48 hours
Refund Policy
Our Commitment to You
We want you to be completely satisfied with your RomanceGenerator experience. While all sales are generally final due to the digital nature of our service, we understand that sometimes things don't work out as expected.
When Refunds May Be Granted
- Technical Issues: If you experience persistent technical problems that prevent you from accessing purchased content
- Duplicate Purchases: If you accidentally purchase the same credit package multiple times
- Billing Errors: If you were charged incorrectly or without authorization
- Within 7 Days: Refund requests must be submitted within 7 days of purchase
When Refunds Are Not Available
- After credits have been used to unlock chapters
- Due to dissatisfaction with AI-generated content quality
- After 7 days from the date of purchase
- For promotional credits or free chapters
How to Request a Refund
To request a refund, please email us at alexis@romancegenerator.com with:
- Your phone number associated with the account
- Date of purchase
- Order/Transaction ID (if available)
- Reason for refund request
Frequently Asked Questions
Q: I forgot my login - how do I access my account?
A: Simply enter your phone number on the login screen and we'll send you a new magic link to access your account. Your credits and stories will be waiting for you!
Q: My credits disappeared - what happened?
A: Credits never expire and are tied to your phone number. Make sure you're logging in with the same phone number you used when purchasing. If you're still having issues, contact our support team.
Q: Can I transfer credits to another account?
A: Currently, credits cannot be transferred between accounts. Credits are permanently associated with the phone number used during purchase.
Q: The AI generated inappropriate content - what should I do?
A: We apologize if the AI generated content that made you uncomfortable. Please report the issue to our support team with details about the problematic content so we can improve our filters.
Q: Can I download or export my stories?
A: Currently, stories are stored locally in your browser. You can copy and paste your stories to save them externally. We're working on adding an export feature in the future.
Q: I have a promo code - where do I enter it?
A: You can enter promo codes in the login screen when you authenticate. The credits will be automatically added to your account after you log in.
Technical Support
Common Issues
- Stories not loading: Try refreshing the page or clearing your browser cache
- Payment declined: Ensure your card details are correct and you have sufficient funds
- Login issues: Make sure you're using the same phone number format (with or without country code)
- Missing chapters: Check that you're logged into the correct account
Supported Browsers
RomanceGenerator works best on modern browsers:
- Chrome (version 90+)
- Firefox (version 88+)
- Safari (version 14+)
- Edge (version 90+)
Business Inquiries
For partnership opportunities, media inquiries, or business-related questions, please contact us at alexis@romancegenerator.com with "Business Inquiry" in the subject line.
We're Here to Help!
Don't hesitate to reach out if you have any questions or concerns not covered here. We're passionate about creating the best romance story experience for you and value your feedback.